Frequently Asked Questions
Welcome to our Frequently Asked Questions (FAQ) page!
We understand that shopping online can sometimes be confusing, which is why we’ve put together this page to help answer some of the most common questions we receive.
From shipping and returns to payment options and product information, we hope you find the answers you’re looking for. If you don’t find what you’re looking for here, please don’t hesitate to contact our customer support team.
We’re always happy to help.
When will my order be shipped?
We do our best to ship all orders as quickly as possible. There will be exceptions, but in general we will ship all orders within two business days.
How will I know if you have received my order?
After you place your order, you will receive an email from us acknowledging that your order has been received. This does not mean that we have accepted your order. Only after your credit card has been approved and the delivery address has been verified will your order be accepted and shipped. At which point you will receive a second email from us confirming shipment of your order. Should any products you have ordered be unavailable you will be quickly informed if out-of-stock and your payment will not be processed.
How do I track my order?
We pride ourselves in processing and shipping all orders as fast as possible. Once your order has been placed, you can track your order at any time by logging into My Account and searching your recent orders. Once your order has shipped you will receive an email that will contain the tracking information.
Do you ship internationally?
Yes, we are happy to offer worldwide international shipping. With the exception of some countries, we currently ship to Europe.
How long does International Shipping take?
Orders can take up to 10 business days to process and be shipped, once shipped transit time is up to 4 business days. You will be emailed tracking information with tracking for your order.
Is my personal information kept private?
YES absolutely. Your information will always be kept private for the sole purposes of sending you the orders or creating your wishlist.
Why do you ask for my email address?
We use your email address to send details of order updates as well as promotions. You can unsubscribe to promotional emails at anytime by following the unsubscribe link at the footer of any email correspondence.
What is your complete returns policy?
Please review our complete Return Policy here.
How long does it take for me to get a refund?
Once the return is received at our warehouse and inspected your refund will be processed and applied to your original method of payment within three (3) business days. Please note, depending on your credit card company it can take 2-14 days for the credit to post to your account.
How can I do an exchange?
All products returned will be processed as a return and a refund will be processed. If you need to exchange, we recommend you place a new order with us and return the original product for a refund
Will sales tax be added to my order?
Sales tax will not be added for shipments. Our prices already include taxes.
Is it safe to shop on your website?
Absolutely, we place the highest value on your privacy and security. For your safety, we partner with a PCI Level 1 compliant shopping cart. Also, we use Secure Server Layer (SSL) technology to virtually eliminate any third party from trying to obtain your information during transmission. SSL is the standard in secure web transactions.
How does Customs and Duties work?
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion. For more information on customs and duties charges, please contact your local customs office.
How is pricing displayed?
All prices shown are in EURO. If you need a conversion to your local currency, please refer to yahoo.finance.com or a similar website. Exchange rates change daily, not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee.